Personal Data Deletion

1. Our Commitment to Your Privacy

AKIVA SYSTEMS, INC., a company registered in the State of Nevada, United States, is responsible for the processing of personal data described in our Privacy Notice.

Akiva provides technological and educational solutions, as well as information services, purchasing options, license management, and customer support.

Some of these services include automated customer assistance through Akiva AI Assistant, which uses OpenAI technology to process inquiries and generate responses.

Customer service conversations may be stored in Akiva's WhatsApp account and in Google Cloud infrastructure.

We recognize the importance of allowing individuals to request access to, correction, cancellation, or deletion of their personal information, in accordance with applicable law.

2. What Information Can You Request to Delete?

Depending on the services you have used and the information Akiva maintains about you, you may request the deletion of the following categories of personal data:

• Contact information: name, email address, and telephone number.
• WhatsApp conversations: messages and records associated with communications with Akiva.
• Akiva AI Assistant: questions, responses, and interaction history managed by Akiva.
• Information requests: contact submissions, demonstration requests, and general inquiries.
• Support information: support requests, technical incidents, and related communications.
• Account information: personal information associated with a customer account, where deletion is permitted.
• Other records: personal information retained by Akiva that may be deleted under applicable law.

Certain information related to purchases, invoices, payments, contracts, or licenses may be subject to legal or contractual retention requirements.

In such cases, Akiva will assess whether the relevant records should be deleted, blocked, restricted, or retained for the legally required period.

3. How to Request Deletion of Your Data

You can submit a data deletion request directly by email. You do not need to sign in to an account, install an application, or use any technical tools.

Information to Include in Your Request

To help us locate the relevant records, we recommend including:

• Your name, when needed to identify the information.
• The WhatsApp phone number associated with the conversations, including country code, if your request concerns that service.
• A clear description of the personal information you want deleted.
• Approximate dates of the conversations or interactions, if known.
• An email address or another appropriate method for receiving our response.

If you wish to request the deletion of all personal records that Akiva may legally delete, you may expressly state this in your message.

4. What Happens After You Submit a Request?

Requests will be handled through a process designed to review and verify the relevant records and determine which actions are appropriate.

Response Timeframes

For requests governed by applicable Mexican personal data protection law, the general deadline to communicate a determination regarding an ARCO rights request is up to 20 days from receipt.

If the request is approved, the corresponding action must generally be implemented within the following 15 days, subject to applicable extensions, requirements, and legal exceptions.

Requests governed by other jurisdictions will be handled according to the deadlines and procedures required by the applicable law.

5. Data Retention and Deletion Periods

In addition to responding to individual requests, Akiva establishes retention periods intended to limit how long personal information remains in its systems.

The periods above concern records managed by Akiva. Technology providers may retain certain records under their own terms, technical configurations, and legal obligations.

6. Scope and Limitations of Data Deletion

When a deletion request is legally valid, Akiva will manage the deletion or appropriate restriction of relevant records under its control.

Conversations Stored in Google Cloud

Akiva may manage the deletion of conversation records stored within its Google Cloud infrastructure, according to the capabilities and configurations of the services used.

WhatsApp Conversations

Akiva may manage conversation records accessible and administered through its business WhatsApp environment, within the available technical capabilities.

Deleting records from Akiva's systems does not necessarily remove messages from a user's own WhatsApp account or personal device.

Processing Through OpenAI

Akiva AI Assistant uses OpenAI technology to process inquiries.

Any data or records retained by OpenAI services are subject to the integration used, its technical configuration, applicable contractual terms, and relevant policies.

Deleting a conversation from Akiva's systems does not, by itself, guarantee immediate deletion of all records independently managed by technology providers.

Legal Exceptions

Certain information may need to be retained for tax, accounting, contractual, security, fraud prevention, or legal proceeding requirements.

When complete deletion is not legally permitted, Akiva will inform the requester of its determination and relevant limitations, to the extent allowed by applicable law.

7. Other Rights Regarding Your Personal Data

In addition to requesting the deletion of personal information, you may have other privacy rights depending on the laws applicable to your situation.

In Mexico, where applicable, these may include the rights of Access, Rectification, Cancellation, and Opposition (ARCO rights).

You may also be entitled to withdraw consent or request limitations on certain processing activities when permitted by applicable law.

To learn more about the categories of data collected, purposes of processing, technology providers involved, and how to exercise your privacy rights, please review our complete Privacy Notice.

8. Contact for Privacy and Data Deletion Requests

If you have questions about how your personal information is processed, would like to request its deletion, or need to exercise a privacy right, please contact:

This page supplements the Akiva Privacy Notice and explains the process for requesting the deletion of personal information in accordance with applicable law.